Free Refund policy

Our Free Refund policy is applicable for the below cases.

• Product Not Delivered.

• Mismatch of the Delivered Product with description on the website.

• Damaged Product.

Partial refunds

• Partial refunds shall be applicable in cases of Bad Delivery  which will be evaluated by the company.

Refund process

Customer can request the product cancelation by sending email to  khushboo.rgh@gmail.com/official@artandcrafthouse.com with Subject: “Cancellation Request” within 3 days from the delivery date. Mail must contain the following details:

• Order Number

• Cancellation Reason

The process

• Customer should request the Refund within 3 days from the delivered date.
  After verifying all the order details, our team will evaluate the case and process the request for cancellation if applicable.

• After the cancelation request is made, refund amount will reflect in your account within 5-10 business days. (Based on the client’s bank and transfer time).

• For Cash on Delivery products, please contact the customer service and support team.

* In case of any delivery issues, we request customers to send photos of the product’s received and Order details.

Refund terms & conditions

• If there is any complain about the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

• Any discounted or exempted amount is not applicable for refund.
  In case of Partial Cancellation, 5% to 50% charge will be applicable (based on the case).

• In all matters concerning Cancellation and refund Best Price Arts shall have the deciding hand.

• A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final.

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Customized products cannot be refunded.